Experiencing problems?

1) Delete your browser cache

Internet Explorer, go to Tools \ Internet Options and delete the temporary Internet files
Firefox, go to Tools \ Options and click on the privacy tab, click the 'clear' button beside the cache option.

2) Install the latest version of the Flash plugin on your machine

This can be downloaded for free from the Adobe website

If you are still experiencing problems and neither of these steps fixed the problem
then please call 020 8478 4444